Customer Support Representative -

Opportunity in Sioux Falls

Fast Facts

• Hiring Organization: Fidelity Investments Careers
• Position: Customer Support Representative (Based in Sioux Falls)
• Deadline: Approaching.
• Worksite: Sioux Falls, SD
• This Sioux Falls-based role is an excellent opportunity for professionals skilled in relevant skills.
• Our Fidelity Investments Careers team in Sioux Falls, SD is growing.
• Benefit from working in Sioux Falls, a key hub for the Customer Service industry.

Compensation & Benefits

• Pay:
• Benefits: This role offers a competitive benefits package.
• Clear growth pathways at our Sioux Falls office.

Position Scope

• Core objectives involve your professional skills in Customer Service.

---

Job Description:\nDo you genuinely enjoy making a difference in the lives of others? If you answered \u201cyes\u201d and are a customer service-minded champion, we are hiring Customer Support Representatives, also known as Financial Customer Associates (FCA) in our Albuquerque site.\nIn this full-time position, you can apply your skills and knowledge in a significant way every day to help others. Our FCA ro\n...\nle is a springboard to an amazing career in which you change the lives of customers! In this customer service role, you will help customers feel more confident, make clearer decisions, and achieve their own financial dreams. You'll assist with a broad range of needs including answering questions about their 401k account balance and helping to make withdrawals, loans, account maintenance, provide education or resources. We commit to investing in you by strengthening your skills, experiences and\u200b connections that will help advance your career at Fidelity. You do not need a finance background to succeed in this role. \u200b\nWhat to expect\u2026\nAs a new FCA, you\u2019ll learn about the financial services industry, develop your skills, and gain new experiences.\n\u2022 Join a training cohort of associates during the first 14 weeks, spending time training to become a Financial Customer Associate. In this phase, you will start with basic customer calls and progress to more sophisticated calls related to our clients 401K plans.\n\u2022 In the subsequent months, you will continue taking customer calls to develop and hone your skills. There will be time in the day (away from assisting customers) to join team activities, get well-being support, and career coaching.\n\u2022 Rewards & Recognition: Your achievements will be celebrated as you progress through the program.\n\u2022 This is a full-time hourly phone position that also offers the opportunity to work extra hours based on the business needs and your availability. You do not need a finance background or a degree to succeed in the role.\nThe Skills You Bring\n\u2022 Ability to establish rapport and relationships through effective communication\n\u2022 Great listening skills, professionalism, and empathy toward others to support the challenges of our diverse customers.\n\u2022 Adaptability and flexibility to succeed in various work environments (i.e., balancing working from office and home, overtime, etc.)\n\u2022 Proficiency in navigating and troubleshooting basic technology issues or systems.\n\u2022 Handle a variety of situations and conversations driving towards a resolution suitable for all\n\u2022 Self-motivated teammate with strong social skills who brings energy and passion to the team\n\u2022 Minimum 1 year of customer service experience\n\u2022 High School diploma or GED required\nThe Value You Deliver\n\u2022 A passion for helping people\n\u2022 Desire for continuous learning, applying new concepts, and using training and experience to assist with decision-making\n\u2022 Provide outstanding customer service and communication via voice or digital channels\nNote: Fidelity is not providing immigration sponsorship for this position\nOur Investments in You\nOur benefit programs are crafted to help you and your loved ones strike the perfect balance. Click here to learn about a few featured benefits (not all benefits are listed)\nShifts and Hours: Monday \u2013 Friday. Training hours are 7:30am \u2013 4:00pm MST and post training must be able to work an 8hr shift between the hours of 7:00am \u2013 10:00pm MST\nCertifications:\nCategory:\nCustomer Service\nMost roles at Fidelity are Hybrid, requiring associates to work onsite every other week (all business days, M-F) in a Fidelity office. This does not apply to Remote or fully Onsite roles.\nPlease be advised that Fidelity\u2019s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.